Information & Support

Please read the following Terms and Conditions carefully. Your use of blackvuehd.co.uk and the purchase of products and services from it are bound to the following terms and conditions.

Why Buy from Us?

There are also now many companies selling blackvue online, however please be very careful to
only purchase a blackvue from an authorised dealer.

We are an authorised blackvue Internet dealer and being authorised means that the consumer is protected from stolen and counterfeit goods. Also only Authorised Dealers have the expertise to provide you with the best before and after sales service.

How to buy?

You can order products and services from us in the following ways:

1. Online via our website
2. By calling our sales team on 01159 599 995/ 0845 076 7788
3. By faxing a completed order form to 01159 503 852
4. By sending a completed order form to:
   blackvue UK
   TTW Partners Ltd
   Gothic House
   Barker Gate
   Nottingham
   NG1 1JU

Contact us via email:
sales@blackvuehd.co.uk

Security

We guarantee that all transactions made on this website are 100% secure. As a business we have invested an enormous amount of time and money making sure that this website is secure.

Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be intercepted. Look for the yellow padlock in the bottom-right of your browser as you enter the payment section of our site. All credit card payments are passed directly to our bank using Protox payment portal a service accredited by all the major banks and financial institutions.

Terms of Sale

TTW Partners may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your statutory rights.

Prices

All our prices include V.A.T at 20.0% unless otherwise stated and are always shown in UK pounds.

We always try to make sure that our prices are accurate, but as we are only human, we do occasionally make mistakes. In the event of a mistake a member of our customer services team will contact you within 24 hours.

Prices are frequently changed in order for us to remain competitive and we therefore reserve the right to change our prices without notice.

Price Match

Our policy is to beat or match any competitor's price where feasibly possible. This means that we will try to beat any competitor's price but can not guarantee this.

Delivery Charges

Overseas Orders
Orders to addresses outside the UK are normally sent via Royal Mail International Registered Delivery - an insured postal service. Delivery via UPS or DHL can also be arranged. For delivery costs to specific countries please email sales@blackvuehd.co.uk

Country	Charge
UK STD Delivery	3-5 Days Free
UK 1st Class Rec	£3.95
UK - Next Day (24 H)	£6.95
Europe/S Ireland	From £18.00

Returns and Faulty Goods

No faulty or refund items should 'NOT' be returned without first contacting us and getting a 'Return Auth Number'. If you are returning a product to us, for whatever reason, we suggest that you use a secure delivery method which is insured and requires a signature upon delivery.

No responsibility or refund can be made for items lost or stolen whilst in transit to us. All returns are usually processed within 72 hours of receipt.

If you suspect your product to be faulty within 28 calendar days of purchase please contact us by email to obtain a Return Authorisation number. Outside of 28 days please refer to the manufacturer's warranty, we are not responsible for goods that are returned to us past this time.

Please Note No goods from this site are sold on a trial basis.

Returns and Non Faulty

In the unlikely event of you being unhappy with your purchase we do offer a 7 day money back guarantee on all of our products. Simply contact us to obtain a return authorisation number. The following conditions apply:

1. If your goods arrive faulty or damaged, we will either provide a full refund or dispatch new goods as soon as possible, after the faulty goods have been returned to us.
2. A minimum restocking fee of 15% may be applicable if any goods are returned incomplete or damaged (including but not limited to damaged/missing retail packaging etc.).
3. If your goods are not faulty, but you simply do not want them, you have 7 days (Cooling-off period) from the day of receipt of the goods to cancel the order and return the Goods for a refund. A refund will be provided within 30 days of us receiving the unwanted goods.
4. Returning of unwanted goods is the responsibility of the Customer, otherwise collection costs of the unwanted goods will be deducted from the refund.
5. Postage and Packing charges are a separate contract and are deemed as a service that has begun and has been completed before the end of the 7 day cooling-off period and hence will not be refunded.

Privacy

TTW Partners respect each site visitor's right to personal privacy. To that end, we collect and use your information in accordance with the following privacy policy.

1. Is only used solely for order fulfilment and we won't use your information for any other purpose unless you specifically request that we contact you.
2. On occasion we will notify those customers that opted to receive newsletters of product updates and special offers.
3. We never give or sell your details to other agencies or companies.
4. We operate in accordance with the data protection act.

Website Accuracy
We work extremely hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.